Fortune Ox Privacy Policy – How We Handle Your Personal Data

1 Introduction

fortune ox is committed to protecting your privacy. This Privacy Policy describes how fortune ox ("we," "us," or "our") collects, uses, stores, and shares personal information when you use the fortune ox platform — including the website, mobile app, and all associated services.

By registering an account with fortune ox, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside the Terms and Conditions, which govern your use of the platform.

2 Information We Collect

When you register for and use fortune ox, we collect different categories of personal information depending on how you interact with the platform.

We collect only what is necessary for the purposes described in this Policy. We do not collect sensitive personal information beyond what is required for identity verification under applicable rules.

3 How We Use Your Data

fortune ox uses your personal information for the following purposes:

• Account registration and management — to create and maintain your player account, verify your identity, and enable login with OTP authentication.
• Processing transactions — to handle PHP deposits and withdrawals through your verified Philippine bank account or local e-wallet.
• Providing platform services — to deliver access to slots, live casino, sports betting, eBingo, and other features on the fortune ox platform.
• Security and fraud prevention — to detect and prevent suspicious account activity, unauthorised access, money laundering, or other prohibited conduct.
• Compliance with legal obligations — to fulfil any requirements under applicable Philippine law, including record-keeping and identity verification obligations.
• Platform improvement — to understand how the platform is used in aggregate and to improve features, performance, and the overall player experience.
• Customer support — to respond to your enquiries, resolve issues with your account or transactions, and communicate important account information.
• Responsible gaming — to support self-exclusion requests, account limits, and other player protection measures described on the Responsible Gaming page.

4 Sharing of Information

fortune ox does not sell your personal data. We may share your information with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors and banking partners — to facilitate PHP transactions, deposits, and withdrawals through Philippine payment channels.
• Game content providers — limited technical data necessary to provide access to third-party slot, casino, and sports betting content on the platform.
• Identity verification services — to confirm your age and identity during the KYC process, where required.
• IT and infrastructure providers — companies that support platform hosting, security, and technical operations, under strict data processing agreements.
• Legal and regulatory authorities — if required by applicable Philippine law or in response to a valid legal order.

Any third party that receives your data is bound by confidentiality obligations and may only use it for the specific purpose for which it was shared. fortune ox remains responsible for ensuring third-party data handling meets the standards set out in this Policy.

5 Data Retention

fortune ox retains your personal data for as long as your account is active and for a period after account closure as required by legal and regulatory obligations. The specific retention period depends on the type of data and the purpose for which it was collected.

• Account registration and identity data is retained for the duration of your account and for a minimum period after closure as required by applicable law.
• Transaction records are retained for the period required for financial record-keeping compliance.
• Usage and session data may be retained for a shorter period, used primarily for platform security and improvement purposes.
• Communication records with customer support are retained to support dispute resolution and quality assurance.

Once the applicable retention period expires and there is no legal basis requiring continued storage, your data is securely deleted or anonymised.

6 Security Measures

fortune ox implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include:

• SSL encryption — all data transmitted between your device and the fortune ox platform is encrypted using SSL/TLS.
• OTP authentication — one-time password verification is required for account login, adding a second layer of identity confirmation.
• Access controls — internal access to player data is restricted to authorised personnel only, on a need-to-know basis.
• Regular security reviews — systems and processes are reviewed periodically to identify and address potential vulnerabilities.

While fortune ox takes reasonable steps to protect your data, no system is completely immune to risk. You are responsible for keeping your own login credentials secure. If you believe your account has been accessed without authorisation, contact support at [email protected] immediately.

7 Cookies and Tracking

fortune ox uses cookies and similar tracking technologies on the website and platform. Cookies are small data files stored on your device that help the platform function correctly and allow us to understand how you use it.

The main types of cookies used on fortune ox:

• Essential cookies — required for core platform functionality such as maintaining your login session and keeping you authenticated across pages.
• Analytics cookies — used to collect aggregate, anonymised data about how the platform is used, helping us improve performance and user experience.
• Security cookies — used to detect and prevent fraudulent activity and protect account integrity.

Most browsers allow you to control cookie settings. Disabling essential cookies may affect your ability to use certain features of the fortune ox platform. We do not use cookies to track your activity across unrelated third-party websites.

8 Your Rights

As a player based in the Philippines, you have the following rights regarding your personal data held by fortune ox:

• Right to access — you may request a copy of the personal data we hold about you.
• Right to correction — you may request that inaccurate or incomplete personal data is corrected.
• Right to deletion — you may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to any legal retention requirements.
• Right to object — you may object to certain types of processing, including direct marketing communications.
• Right to data portability — you may request a copy of your data in a structured, commonly used format.

To exercise any of these rights, contact the fortune ox support team at [email protected]. We will respond to requests within a reasonable timeframe. Some requests may require identity verification before they are processed.

9 Minors

fortune ox does not knowingly collect personal data from individuals under the age of 21. The platform is intended for adult players only, and age verification is part of the registration and account approval process.

If we become aware that personal data has been collected from a player under 21, the account will be closed and the data deleted in accordance with our retention policy. If you believe a minor has registered on the platform, please notify us at [email protected].

10 Changes to This Policy

fortune ox may update this Privacy Policy from time to time as the platform evolves or in response to changes in applicable law. When the Policy is updated, the revised version will be published on this page with a new "Last updated" date.

Continued use of the fortune ox platform after a revised Policy is published constitutes acceptance of the updated terms. We encourage you to review this page periodically. For any questions about this Privacy Policy, contact [email protected].